FAQ

1) Royal Libas kya sell karta hai?

Royal Libas Pakistani clothing provide karta hai jisme ready-to-wear, casual wear aur seasonal collections shamil hain.

2) Order kaise place kar sakte hain?

Aap Royal Libas ki website/online store se product select karke checkout complete kar sakte hain. Order place karne ke baad aapko confirmation message mil jayega.

3) Kya Cash on Delivery (COD) available hai?

Ji haan, Royal Libas par Cash on Delivery available hai (selected areas me). Kuch remote areas me COD available nahi hoti.

4) Delivery kitne din me hoti hai?

Normally delivery 2–5 working days me hoti hai. Remote areas me delivery 5–7 working days tak lag sakti hai.

5) Shipping charges kitne hain?

Shipping charges city/area aur parcel weight ke hisaab se apply hotay hain. Final charges checkout par show ho jate hain.

6) Kya order confirm karna zaroori hai?

Ji haan, COD orders dispatch se pehle confirmation required hoti hai. Confirmation call/SMS/WhatsApp ke through ho sakti hai.

7) Kya parcel open karke check kar sakte hain?

Courier policy ke mutabiq parcel payment se pehle open karna allowed nahi hota (jab tak courier allow na kare).

8) Kya return ya exchange available hai?

Ji haan, return/exchange available hai lekin conditions apply hoti hain. Customer ko parcel receive karne ke 48 hours ke andar request karni hoti hai.

9) Kis surat me return accept hota hai?

Return sirf un cases me accept hota hai jab:

  • Product damaged ho

  • Wrong item receive hua ho

  • Product defective ho

10) Kya size exchange available hai?

Ji haan, size exchange available hai (stock availability ke hisaab se). Size exchange ke shipping charges customer pay karega.

11) Kya sale items par return/exchange hota hai?

Sale/discounted items par return/exchange limited hota hai aur approval ke baad hi possible hota hai.

12) Kya colors same hotay hain jo pictures me show hotay hain?

Hum accurate images use karte hain, lekin light, camera aur mobile screen ki wajah se thora color difference possible hota hai.

13) Order cancel ho sakta hai?

Order confirmation ke baad cancellation limited cases me hoti hai. Dispatch hone ke baad cancellation possible nahi hoti.

14) Tracking number milta hai?

Ji haan, dispatch ke baad tracking number provide kiya jata hai (agar courier service tracking support karti ho).

15) Customer support se kaise contact karein?

Aap hamein contact kar sakte hain:
Email: royallibass235@gmail.com
Phone: +92 345 8723732